Crucial Conversations: Tools for Talking When Stakes Are High
My 2 cents
This book helped me develop greater confidence in the workplace by giving me valuable tools for having difficult conversations.
This is unformatted and pulled directly from Goodreads. I can't promise that it reads well.
Learn how to keep your cool and get the results you want when emotions flare. When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want.